refund policy

At WOODS The Label, we endeavour to keep our shoppers happy! Please see below terms and conditions to ensure a hassle free return.

- Returns are available on all full priced items, in the form of a STORE CREDIT/GIFT VOUCHER. This store credit will not have an expiry date.

- Items must be returned with all original tags attached, inclusive of labels and item packaging.

- Items must be received unworn, undamaged and in the exact condition it was purchased and sent in. Items that smell of perfume/deodorant will automatically be returned to the customer at their expense.

- Please inspect items upon delivery to ensure, that there are on faults and please send us an email ASAP to 'hello@woodsthelabel.com.au' if there are any.

- Store credit will be issued within 10 business days of your received item, minus $10 to cover shipping costs (if applicable).

- All items purchased 'on sale' are FINAL. Please note sale items are non-refundable and can not be exchanged for change of mind, incorrect choice or sizing selection. This includes items purchased with a discount code.

- Swimwear, intimates, hats, eyewear and Jewellery are non refundable and can not be returned due to hygienic reasons in line with the Australian consumer law.

- Return shipping fee is at the customers expense and is non-refundable.

- WOODS The Label reserves the right to reject a return if we deem the item is not in the condition in which we sent it.